FAQ SoFIFA

FAQ

1. How do I create a SoFIFA account?

To create a SoFIFA account from a mobile device:
    Tap ☰ > SIGN UP, then enter your email address, password, username and tap SUBMIT. You can also tap SIGN IN WITH Google / Facebook / Twitter / Disqus / Discord to sign up with your Google / Facebook / Twitter / Disqus / Discord account.
    If you register with your email, create a username and password then tap SUBMIT.
    If you register with Google / Facebook / Twitter / Disqus / Discord, you'll be prompted to log into your Google / Facebook / Twitter / Disqus / Discord account if you're currently logged out.

To create a SoFIFA account from a computer:
Click SIGN IN, will popup a sign in form, then click SIGN UP, enter your email address, create a username and password or click SIGN IN WITH Google / Facebook / Twitter / Disqus / Discord to sign up with your Google / Facebook / Twitter / Disqus / Discord account.
If you register with Google / Facebook / Twitter / Disqus / Discord, you'll be prompted to log into your Google / Facebook / Twitter / Disqus / Discord account if you're currently logged out.

If you sign up with email, make sure you enter your email address correctly and choose an email address that only you can access.

If you log out and forget your password, you'll need to be able to access your email to get back into your SoFIFA account.

2. I received an email that I created a new SoFIFA account, but I didn't sign up for a new account

Most likely, someone tried to sign up for a SoFIFA account using your email address by mistake.
To remove your email from the account, please contact team@sofifa.com to let us know this wasn't you.
You should then be able to use this email address to sign up for a SoFIFA account or add it to your existing account.

3. I can't sign up for a SoFIFA account because an account with my email address already exists

If you signed up for SoFIFA with your email address but you can't remember your password, you can reset your password and log into your account.
If you've typed your email address correctly and see a message that an account with your email address already exists, let us know.
Keep in mind that an email address can only be associated with one SoFIFA account.

4. Where are my SoFIFA account settings?

To get to your account settings from a mobile device:
Tap ☰ on the top left.
Tap SETTINGS.

To get to your account settings from a computer:
Click your USERNAME on the top right.
Click SETTINGS.

From there, you can:

Change email.
Change password.
Change username.
Add team badges before your username.
Change profile picture.
Connect third-party account.
Close your account.

5. How do I update SoFIFA profile information like my username and email?

You may need to log into your account before you're able to update your profile information.

To update your profile information, including your username and email address associated with your account:
Go to your account SETTINGS.
Type in your information and click or tap SUBMIT.
Your email isn't visible to anyone but you.

6. How do I add a profile picture or change my current picture on SoFIFA?

To add or change your profile picture:

Go to your account SETTINGS.
Select where you'd like to import your picture from.
The profile picture will be saved when upload completed.

7. How do I change my password on SoFIFA?

If you're logged out of your account and can't remember your password, you can request to reset it from the login screen.
If you're able to log into your account and know your current password, you can change it from your SETTINGS:
Click or tap SET PASSWORD or CHANGE PASSWORD.
Enter your current password and then enter your new password.
Click or tap SUBMIT.
Tip: To create a strong password, use a combination of at least 6 numbers, letters and punctuation marks (like ! and %).

8. How do I delete my SoFIFA account?

When you delete your account, your profile, players, squads, shortlists, comments, likes and follows will be permanently removed.

After you delete your account, you can't sign up again with the same username or add that username to another account. We can't reactivate deleted accounts.

For security reasons, we can't delete an account for you. You'll need to be able to log into your account to delete it. If you can't remember your password or username, see some tips for logging in.

To permanently delete your account:
Go to your account SETTINGS.
Copy the ID number at the top.
Scroll to the bottom and click or tap CLOSE ACCOUNT.
Type your ID.
Click or tap SUBMIT.

9. How do I merge multiple SoFIFA accounts?

SoFIFA will automatically merge accounts with the same email when you log in with third-party accounts.

When you have two or more accounts need to merge them:
Choose an account as primary at first.
Log into the primary account.
Go to your account SETTINGS.
Scroll down, CONNECT a third-party account.
Log out when successfully connected a third-party account.

Log into another account want to merge.
Go to your account SETTINGS.
Scroll down, CONNECT the same third-party account.
Now your accounts have been merged to the primary if everything is working fine.

If you have more accounts to merge, please repeat the steps above.

FAQ